We will need your purchase order (link to PO), credit card authorization form, shipping request form and art all sent to INFO@IDAPSOLUTIONS.com . If you use your own P.O., PLEASE make sure all the same information is listed in detail, as we prefer you to use our forms.
Your order will be put on hold until all needed information is received.
Our minimum order is 24 pieces for up to a 5-color imprint, unless your garments are for sports teams receiving names and numbers on their garments. This is the only exception to our 24 piece minimum. Anything more then 5 colors will need a 72 piece minimum.
Our turn around time for a silk-screening order is 7-10 business days from the final art approval. This is a very firm time frame as we schedule our presses over a week in advance.
Rush jobs are completed in less than 7 business days after the final approval of your art and are subject to a 30% addition to your total. We do ask that you call ahead first to make sure we are able to handle your rush job before garments are sent to us, as we do not always have an open spot on our presses for such jobs. If you do send your garments to us without checking to make sure if we can handle your job, and at that time we are not able to rush the job, we will not be responsible for return shipping.
You may send your garments as follows…
Your company name and PO # (Job Name)
c/o SIGNATURE ART IMAGING/ IDAPSOLUTIONS
5522 NEW PEACTREE RD
CHAMBLEE, GA 30341 SUITE #118
On all new orders we will send you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as this will represent your final product. Proofs are issued about 1-2 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we may not be aware that you didn’t receive it.
Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply. If you did not get a confirm receipt, we do not have your approval.
All orders are new orders, do NOT expect us to go with your last order, please put down colors, size, location etc. as if it was your first time. We will pull your existing film and reference the re-order PO to make sure it is accurate. If you feel you need to request a proof for a re-order, please indicate this on the purchase order.
No, our costs are for printing only. For pricing of garments, click here.
Yes, click here to purchase from our catalog of clothing.
Perhaps… Please check our price sheet, although we do not have hidden charges, we do add for Nylon, Polyester, Mesh, Pants legs, Pant backs, shirt sides, hats, towels, specialty inks, or any thing which is out of the ordinary.
Yes, we do. Please send your request for quote to info@idapsolutions.com.
Many times your clothing may come in poly bags, if it is t-shirts we will charge for un-bagging, if embroidery, we will un-bag but not re-bag without a charge. Please indicate on your PO if your order needs to be poly bagged.
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Yes! A DTG printer can produce over 16 million colors.
We can print images up to 17″x 42″.
We can print any resolution. Low resolution graphics under 300 dpi may look pixilated and crummy. We highly recommend that you only submit images with at least 300 dpi. Our machine is really cool, but it can’t make low res files grabbed from the internet look crisp.
Yes. We can print photo-quality images, so we can definitely handle gradients, halftones, etc.
We can print on any color garment. Unlike older DTG technology, we can also print white on dark garments.
We can print on almost any fabric. However, we prefer to print with 100% cotton garments. Cotton garment produce the best results.
Garments printed using DTG technology have excellent washability because the ink actually penetrates into the fabric. Unlike silkscreen and heat transfers, your image will not crack or peel off after a few washes. To be safe, turn it inside out for the first few washes, and wash on cold.
Please send a request for a quote to info@idapsolutions.com.
Absolutely, but if you do, it must be requested on your PO. We cannot be held responsible for how it sews. A swatch will be sewn, and you will be able to proof it. Should any corrections/adjustments be needed, you will need to let us know at the time of proofing. Tape edits are $25.00. If you need to touch and feel the swatch, let us know, as well and it will be mailed to you.
NO… We are a direct embroiderer only.
On a normal order, your expected processing time is between 7 and 10 business days. Larger orders, multiple locations and individual personalization’s will require a longer production time, please make sure you are placing your order with enough time to process. Rush orders need at least 24-hour notice to be put on the schedule. Rush orders are produced in under 7 business days and are subject to a 30% rush fee addition to your invoice
